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Public Safety Telecommunicator

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply for this Job link/button.

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Please see Special Instructions for more details.

All applicants are required to complete an online SHRA application with detailed employment and education information. This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable) and credit history check (if applicable). In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. New employees are paid only by direct deposit to the financial institution of their choice. Candidates claiming Veterans Preference must attach a copy of their DD-214 as a part of the online application process. Per the requirements of the Clery Act of 1998, the Campus Security Report can be found at: http://www.uncp.edu/about-uncp/administration/departments/title-ix-clery-compliance/annual-security-reports UNC Pembroke is an Equal Opportunity Employer. The University prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibits discrimination against all individuals based on their age, race, color, genetic information, religion, sex, sexual orientation, gender identity or national origin. UNC Pembroke is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings. Applicants needing assistance with or who have questions about the application process are asked to contact Joanne McMillan, HR Consultant for Employment at (910) 521-6279 or joanneb.mcmillan@uncp.edu

Position Details

Position Information

Division Student Affairs
Department Police & Public Safety
Vacancy Type Probationary Permanent Full Time
Min T/E Requirements

High School diploma or equivalency and demonstrated possession of the competencies necessary to perform the work. Requires certification as a Division of Criminal Information computer operator or the ability to achieve certification within 45 days of employment. Some positions may require Basic Telecommunicator Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission or the ability to achieve certification within one year of employment.

FTE 1
Position Overall Competency Level J
Salary Range $24,140 - $47,337
Hiring Range $24,140 - $31,744
Position # 2826
FLSA Status Non-Exempt
Months per year 12
Work Schedule =e.g. 8-500 6:00 a.m. - 6:00 p.m.
Work Schedule Type Rotating Shift
Primary Purpose of Organization Unit

To ensure preservation of peace and public safety through various methods of providing and teaching work-shops to the campus community along with the enforcement of local policy, state and federal laws and by providing support and assistance to the Campus community during emergency or crisis situations.

Primary Purpose of Position

The responsibilities of the Telecommunications Operator include but not limited to, acting as the link between the public, Campus community and the Police; accurately relaying information to officers; answering calls for service via radio, telephone, emergency lines, alarm panels, and through person to person contact; providing general campus directions and information to visitors. Telecommunications is responsible for documentation of all activity related to UNC-Pembroke Police Department regardless of its nature. Work involves receiving emergent and non-emergent calls, monitoring alarms, obtaining and relaying information, prioritizing calls/alarms and coordinating response procedures, dispatching appropriate public safety personnel, and maintaining public safety communications logs and databases. Positions are responsible for operating a host of complex telecommunications and computer equipment, including multi-line phone systems, multi-channel police consoles, two-way radios, scanners, and Division of Criminal Information terminals. Work requires knowledge of applicable Federal Communications Commission rules and regulations, an understanding of public safety operations, and skill in the operation of telecommunications technology. These positions require the ability to multitask and to remain calm and composed in high-stress situations. Positions maintain confidentiality and discretion in the course of conducting business; works individually and/or with others; and adapts to change and circumstances. Positions may require shift, weekend, holiday and/or overtime work.

Job Description

Dispatch law enforcement and other emergency resources, initiate notifications by established procedures, and document activities.

Telecommunicator must remain cognizant of pending calls and priorities, and be aware of the status and location of on-duty personnel at all times.

Monitor activities on campus by viewing the University closed circuit camera system and receiving notification from the emergency notification kiosks, answer emergency and non-emergency calls, assess the nature of emergencies to identify other services required and initiate appropriate response protocols as defined by accepted standards and policies for service originating from campus. Determine prioritization of calls when necessary and insure the proper response is initiated.

Maintain accurate daily logs of all Police & Public Safety Department related response activities to include incoming calls for service, alarm activations, emergency phone activations and routine system testing.
Maintain knowledge of all communications equipment and the skills in operation of such including Motorola and Icom two way radio systems, Emergency and non-emergency phones, Closed Circuit Television Monitoring equipment and its maintenance and operation. Troubleshoot equipment malfunctions and make timely and appropriate notification of systems issues and submit repair work orders as necessary.
Provide an information point after normal business hours for University related questions. Provide assistance to walk-ins requesting assistance.

Employees may occasionally serve as receptionist and perform various other clerical duties. Other related duties may be assigned as necessary.

Ability to speak concisely and distinctly. Ability to efficiently receive and transmit messages while working under pressure. Ability to use a typewriter. Ability to make quick decisions while working under pressure.

Communication skills are critical in handling citizen complaints and receiving pertinent information by telephone. Must be able to maintain knowledge of the following in order to carry out assigned duties:

Federal Communication Rules and Regulations

State Law

UNCP Policy and Procedures

Criminal Information and Identification
Section Rules and Regulations

Employee must know how to direct police, emergency/or other personnel to all locations on campus.

This position is Mandatory Personnel: Employees whose presence has been determined to be mandatory to University operations during certain types of adverse weather or emergency events.

Management Preference

Certification as a Division of Criminal Information Computer Operator preferred or ability to become certified upon first available offer for the class. Basic Telecommunication Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission preferred.

Lic or Certification required by statute or regulation

Posting Information

Job Opening Date 09/13/2017
Job Closing Date 09/25/2017
Posting Category Protective Services
Posting Number SPA00147
Quick Link to Posting http://jobs.uncp.edu/postings/3842
Special Instructions to Applicants

All applicants are required to complete an online SHRA application with detailed employment and education information.

This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable) and credit history check (if applicable).

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

New employees are paid only by direct deposit to the financial institution of their choice. Candidates claiming Veterans Preference must attach a copy of their DD-214 as a part of the online application process.

Per the requirements of the Clery Act of 1998, the Campus Security Report can be found at:
http://www.uncp.edu/about-uncp/administration/departments/title-ix-clery-compliance/annual-security-reports

UNC Pembroke is an Equal Opportunity Employer. The University prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibits discrimination against all individuals based on their age, race, color, genetic information, religion, sex, sexual orientation, gender identity or national origin. UNC Pembroke is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.

Applicants needing assistance with or who have questions about the application process are asked to contact Joanne McMillan, HR Consultant for Employment at (910) 521-6279 or joanneb.mcmillan@uncp.edu

Applicant Documents

Required Documents
Optional Documents
  1. C V/Resume
  2. Cover Letter
  3. Other Document
  4. Other Document 2
  5. Other Document 3
  6. Other Document 4

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * How did you hear about this employment opportunity?
    • Public Job Posting
    • Internal Job Posting
    • Agency Referral
    • Advertisement/Publication
    • Personal Referral
    • Website
    • Other
  2. * Do you possess current DCI certification? If so, please include this information on your application.
    • Yes
    • No
  3. * Do you possess current NCIC certification? If so, please include this information on your application.
    • yes
    • no